At Traveler Assist Concierge, we prioritize your privacy. We manage all personal information with strict confidentiality, complying with both national and international laws. Our aim is to protect your data, enabling us to understand your needs, deliver superior services, enhance our offerings, and maintain effective communication.

Data Collection

Traveler Assist Concierge functions as both the data processor and controller for the information collected on our website. References to “COMPANY,” “we,” “us,” or “our” in this privacy notice refer to Global Traveler Concierge.

Information We Collect

To facilitate your booking and usage of our services, we collect the following personal information:

•Identity Information: First name, last name, username, marital status, title, date of birth, and gender.

•Profile Information: Username, password, purchase history, interests, preferences, feedback, and survey responses.

•Contact Information: Billing address, delivery address, email address, and phone numbers.

•Financial Information: Bank account and payment card details.

•Transaction Data: Details of payments and services purchased.

•Technical Information: IP address, login data, browser type and version, time zone setting, location, operating system, and platform.

•Usage Data: Information on how you use our website, products, and services.

•Marketing and Communications Data: Your preferences for receiving marketing communications from us and third parties.

We also collect and share other statistical or demographic information.

Purpose of Data Collection

When you register or log into Traveler Assist Concierge, we collect necessary details to serve you better:

•First and Last Name: For identification.

•Email Address: Used as your username and for communication, including marketing emails with your consent.

•Password: For account access and service orders.

•Phone Number: For urgent communications.

Use of Your Data

We use your information to:

•Fulfill our contractual obligations to you.

•Provide the services/products you have booked.

•Serve our legitimate interests and those of third parties without infringing your rights.

•Comply with legal or regulatory obligations.

•Send you marketing communications about Traveler Assist Concierge.

Data Sharing

We do not sell or transmit customer data to third parties without consent. We share necessary personal data with service suppliers and vendors to complete your bookings, including:

•Trusted third parties for services like hotel bookings, chauffeurs, hire cars, or flights.

•Service providers to fulfill your bookings.

•Customs, immigration departments, or regulatory authorities as required by law.

•Third-party organizations for credit card authorization.

•Our employees and agents for the purposes mentioned above.

Data Security

We implement stringent security measures to protect your personal data. Electronic and managerial procedures prevent unauthorized access, loss, alteration, or disclosure of your information. Access is restricted to employees, agents, contractors, and third parties who need it for legitimate purposes and are bound by confidentiality agreements.

Your Rights Over Your Data

You have the right to access, modify, or delete your personal data. Contact us at support@traveller-assist.com with verification documents to process your request.

Unsubscribing from Marketing

You can withdraw your consent for marketing emails at any time. Contact us at support@traveller-assist.com to unsubscribe.

Cookies

What Are Cookies? Cookies are small files stored on your device to enhance your web experience. They collect data to tailor web application operations to your preferences. Most browsers accept cookies automatically, but you can adjust your settings to decline them.

How We Use Cookies: Cookies help us analyze web traffic and improve our services. Disabling cookies may affect your ability to use certain parts of our website.

IP Address

Our servers collect information related to your internet use, such as your IP address. This helps diagnose server issues and manage our website, without including personally identifiable information.

Policy Changes

We reserve the right to update this Privacy Policy to comply with legal, business, and customer needs. We will notify you of significant changes. By agreeing to our Privacy Policy, you permit us to use and disclose information as described.